Guest information
Privacy Policy
Last updated: May 30, 2026
Tropical Gardens Hotel Kyenjojo collects only the information needed to respond to enquiries, manage reservations, process booking deposits, and provide hotel services.
Information We Collect
We may collect your name, email address, phone number, stay dates, room preference, number of guests, notes you send to us, payment reference details, and messages sent through our website, phone, WhatsApp, email, or reception desk.
How We Use Information
We use guest information to confirm availability, manage bookings, contact guests about reservations, support payments, issue receipts, improve hotel services, and comply with lawful business or accounting requirements.
Payments
Online payments are handled through Pesapal checkout. We do not store full card or mobile money PIN details on this website. Pesapal may process payment information under its own security and compliance procedures.
Sharing
We do not sell guest personal information. We may share necessary details with trusted service providers such as payment processors, hosting providers, email or messaging services, and authorities where legally required.
Data Security
We use HTTPS, access controls, and operational safeguards to protect guest data. No internet system is completely risk free, so guests should avoid sending sensitive payment PINs or passwords through ordinary messages.
Your Choices
You may ask us to update or delete your contact information where legally possible. Booking and payment records may be retained where needed for accounting, fraud prevention, dispute handling, or legal compliance.
Contact
For privacy requests, contact Tropical Gardens Hotel Kyenjojo at tropicalgardenshotel@gmail.com or call 0782460683.